Support
Help with credits and orders, a generation that did not work, or a request about your data.
Write to [email protected]. Placeholder address, to be confirmed before launch. Do not rely on it yet.
Before you write
- Credits & Orders in your account shows your balance, each credit change, and the status of every order.
- My Images lists your results, including generations still running or that failed.
Purchases and credits
Include the order number from Credits & Orders and the email you signed in with. Refunds are reviewed by hand; there is no self-service refund.
A generation did not work
Tell us roughly when it happened, the model you used, and what you saw. A failed generation returns its credits automatically; if your balance looks wrong, include the numbers you expected.
Your data
To request a copy, a correction, or deletion of your account data, write from the email address on your account and start the subject with “Data request”. We may ask you to confirm you own the account. See the Privacy Policy for what is kept and for how long.
What not to send
Never send your password, payment card details, or images you are not comfortable sharing.